The term “interpersonal skills” is often used to refer to the measure of a person’s ability to operate within business organizations through social communication and interactions.
People are the primary resource of any organisation or team. It is people who plan, organise, make decisions, and conduct business. Technology and tools can help people to work more productively but no group of people can achieve its objectives unless there is successful interaction between group members and with others in the group’s environment.
At the end of this course, participants will be able to:
- Consider their interactions with others and how effective they are
- Consider ego and its effects on the interpersonal communication
- Recognise potential sources of conflict and ways to handle it
- Develop an action plan to make yourself more effective in a range of situations
- Communication and Interaction
- Personality and Behaviour
- My ego and its effect on others
- Getting the most from others using their ego state
- Dealing with difficult people
- My own situation
- Action plan and evaluation